Q1-1. Is it possible for a minor to register an account?
A1-1. In some countries registration by minors will require the consent of parents or other persons responsible for them. When registering, an item will appear asking for the age of the registrant. If you are less than that age, please register only after obtaining the consent of parents, etc.
Q1-2. My country of residence is not listed.
A1-2. Please register an account by going to "Select Your Location" page and selecting your country of residence.
Q1-3. As I registered the wrong email address, I did not receive a confirmation of my registration.
A1-3. Please enter the correct email address and register your account again.
Q1-4. I forgot password.
A1-4. Click, tap, or otherwise access on “Reset Password” on the Sign In or Register screen, then input your email address and access “Send Password Reset Link.” Please set a new password from the password setting link sent to your email address.
Q1-5. I cannot sign in.
A1-5. You may be trying to sign in using a password or an email address you have not registered. Try again with a different email address that you may be using. Since there is a possibility that you may not have entered the password correctly, please check to be sure that the Caps Lock and Num Lock are not enabled. If none of these works, please reset your password.
Q1-6. Where can I change my email address, password, name, and/or other registered information?
A1-6.After signing in, change your registered information by accessing “My Details,” “Email Address,” and/or “Change Password.” When changing your email address, a confirmation email will be sent to your new email address. Complete the change in registration by accessing the link that is sent to you.
Q1-7. When changing my email address, I input the wrong email address.
A1-7. After applying for the change in your email address, you may change your email address again, if you are still signed in.
If you are signed out, after applying for the change in your email address, please input the following information on the inquiry form:
・Your email address before applying for a change
・The name you registered before applying for a change
・The year, month, and date of birth you registered before applying for a change
Q1-8. What should I do, if I move to another country?
A1-8. If you cannot select the country that you moved to using your current account, please register an account again after selecting your new country of residence. When re-registering, we recommend that you cancel the account you were using previously.