Warranty Information

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Warranty Terms and
Conditions

Warranty Terms & Conditions – Refurbished Products

Yamaha Music India Pvt. Ltd. (hereinafter referred to as “Yamaha”) provides warranty coverage for the refurbished products that were originally manufactured and sold by Yamaha in India and thereafter refurbished and offered for resale.

In the unlikely event of the refurbished product requiring repairs, please contact the nearest Yamaha Authorized Service Centre. In case there is no service centre in your city, please get in touch with Yamaha, Gurugram | +91-124-4853300.

Yamaha provides a limited warranty from the date of purchase unless otherwise stated under the following terms and conditions:

  • 1. The product shall be used strictly in accordance with the procedures stated in the product manual and not in any other manner whatsoever otherwise the stipulated warranty shall cease to be valid.
  • 2. In case of any defect in an electronic product, workmanship, or failure to meet the specification of the product within the warranty terms, Yamaha will not levy any technical labour charges and repair parts cost on the customer. Even if Yamaha repairs or replaces the product, the warranty term shall not be extended.
  • 3. If at any time during the warranty period any part or parts of product is or are removed, altered, tampered, adjusted, modified, dismantled, repaired or handled in any way whatsoever by any person or persons not authorized by Yamaha, this warranty shall immediately cease to be valid and become void and of no effect whatsoever.
  • 4. That our decisions on all questions relating to complaints as to defects either of workmanship or of materials shall be conclusive and the buyer shall agree to abide by such a decision. Any product or defective part which has been replaced shall become our property.
  • 5. That this warranty shall cease to be valid if the product is removed from the Republic of India.
  • 6. This warranty will not apply if the serial number on the product has been altered, removed or defaced.
  • 7. Warranty will be valid only when the original invoice received is produced together with the defective product. Yamaha reserves the right to refuse warranty service if the invoice is not produced or if the information contained is incomplete or tampered.
  • 8. This warranty does not cover customer installation and/or connecting the product to equipment not approved by Yamaha.
  • 9. In addition to the above, this warranty shall be subject to the following limitations and exclusions:
    • (I) This warranty shall be valid for the period mentioned below from the purchase date; same for products listed herein below and such other refurbished products as Yamaha may expressly notify the customer in writing.
      • • In case of refurbished guitars that incorporate electronic circuitry, the circuitry is warranted for 6 months.
      • • Refurbished guitars which do not incorporate any circuitry are only liable for warranty against manufacturing defects.
    • (II) In case of manufacturing defects, coverage shall be restricted to 3 months only
    • (III) The buyer waives all or any claims to compensation monetary or otherwise which he may be entitled to and shall agree to accept any compensation whatsoever by way of additional repairs or otherwise which we in our absolute discretion may deem fit to offer.
    • (IV) The terms and conditions of this warranty shall be contained exclusively in this document and no other representation of terms and conditions or provisions either written or otherwise regardless of the origin of the same shall be accepted as either adding to or subtracting from these terms and conditions.
    • (V) This warranty shall not be transferable, negotiable, or assignable to any third party or any other product.
    • (VI) This warranty does not cover damages and/or defects resulting from:
      • • Natural calamities, civil unrest, accidents, misuse, improper installation or any manner of tampering.
      • • Usage of wrong electrical supply/voltage, in appropriate power source or fluctuated power source (wherever applicable).
      • • Usage not in accordance with the operation instruction booklet.
      • • Normal wear and tear, corrosion, rusting or stains, scratches.
      • • Any unauthorized repair or modification to the Product.
    • (VII) The following consumable items/accessories specified below shall also not be within the scope and purview of this warranty:-
      • • Additional Software CD’s, cables/cord assembly, remote control unit, batteries, adaptors, external parts and extruded parts such as cabinets, front panel, casing, cover, frame, lens, lid and levers, plugs, socket, control knobs and buttons, product manuals and dust bags, etc, as may be applicable on the product.
    • (VIII) Save as expressly provided under stature, under no circumstances does this warranty cover consequential damages.
    • (IX) This warranty will not cover cleaning, maintenance service, general service and overhaul.
  • 10. Yamaha is not responsible for any loss or recovery of data/software. Customer is advised to backup this data/software before requesting Yamaha for repair.

Note: In case of manufacturing defects, Yamaha shall be the sole decision maker as to whether the warranty is valid for the product or not.


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